Vantenza Chat

Vantenza Chat is the agent app for Vantenza LiveChat AI, the live chat that never sleeps. AI answers your customers in seconds; when a case needs a human, you pick it up from your phone. One agent can handle hundreds of chats a day, with every store in a single queue. IMPORTANT: this app is for agents of businesses that run Vantenza LiveChat AI. Sign in with the server address and the agent account provided by your company. Want LiveChat AI for your own store? Visit vantenza.com. WHY AGENTS LIKE IT Every store in one queue. Filter by store, by status (open, assigned, closed, archived) or show only your chats. Realtime. New messages, typing indicators, read receipts and unread counts update instantly. Loud when it matters. The alert plays over the media volume so you still hear it on silent, and background notifications show the visitor's message. Hybrid AI and human. See exactly what the AI replied, take over a conversation in one tap, and hand it back when you are done. Rich replies. Send photos with captions, insert canned replies with hashtag shortcuts, and use bold, italic and link formatting, WhatsApp style. Full context. Visitor messages, images and videos, AI replies, system notices, welcome messages with GIFs, and older history that loads as you scroll. Team aware. See which colleague is handling a chat, assign to yourself, take over, close, reopen, archive, and flag conversations (order, payment, complaint, promo). Visitor details. IP, location, device and current page, straight from the chat header. Light and dark theme, built with native Android components: a small download and a fast start. HOW IT WORKS 1. A visitor writes in the chat widget on your website. 2. Vantenza AI replies in seconds using your products, FAQ and store SOPs. 3. Only complex cases escalate to you. Open the app, read the context, reply or take over. PRIVATE BY DESIGN Vantenza LiveChat AI runs on your own server, so customer data stays 100% yours. The app talks only to the server address you enter at sign-in, over HTTPS, and stores nothing on third-party services. REQUIREMENTS An active Vantenza LiveChat AI deployment (self-hosted by your business). An agent account with chat permissions, created by your admin. Android 8.0 or newer. SUPPORT Questions, or a live demo for your store? Email [email protected] or visit https://vantenza.com

First release of Vantenza Chat, the agent app for Vantenza LiveChat AI. - Reply to visitor chats from every store in one queue - Filter by store, status or your own chats - Realtime messages, typing indicators and read receipts - Alerts and notifications for new visitor messages - Send photos with captions and use hashtag shortcuts - See AI replies, take over a conversation, assign, close, reopen, archive and flag - Light and dark theme