Relay

Relay is an Issue & Ticket Management Portal designed to centralize and simplify the process of reporting, assigning, tracking, communicating, and resolving issues within an organization. The portal supports three main roles: 1. Users (Assigned / Owner) Users can create and submit tickets, provide issue details and attachments, monitor ticket status, communicate with the assigned team, and track tickets they own or are assigned to. Once an issue is resolved, the user can confirm the resolution or reopen the ticket if the issue is not resolved. 2. Admin Admins are responsible for managing day-to-day ticket operations. They can monitor tickets, manage assignments, review ticket details, communicate with users, and oversee the progress and resolution of reported issues. 3. Super Admin Super Admin has overall control of the Relay portal, including system-level administration, user and role management, configuration, and overall monitoring of the ticket management process. Relay provides a structured workflow that improves issue visibility, accountability, communication, and resolution tracking, ensuring that tickets are properly managed from submission through closure.

Fix Bugs and Optimise Overall App Experience