Aftersale - Field Service CRM

Aftersale — Field Service CRM for Manufacturers & Suppliers (India) Aftersale is a focused Field Service CRM built for industrial machine manufacturers, suppliers, and service teams. Reduce downtime, streamline AMC workflows, dispatch technicians faster, and track repairs end-to-end with a Field Service CRM designed for India’s manufacturing floor. KEY FEATURES — quick overview 1. AMC & Contract Management — create, track & auto-renew AMCs and service contracts. (Field Service CRM) 2. Job Request & Dispatch — convert calls into work orders, assign technicians, and track status in real time. 3. Technician Mobile App — on-site checklists, signatures, photo evidence, offline mode for low-connectivity sites. 4. Spare Parts & Inventory — track spare parts usage, reorder alerts and cost of repairs. 5. SLA & Escalation Rules — set SLAs per machine/customer and auto-escalate overdue jobs. 6. Customer Portal & WhatsApp Alerts — automatic SMS/WhatsApp updates and customer communications. 7. Reports & Analytics — uptime, first-time-fix rate, technician productivity and AMC revenue reports. 8. Integrations & Export — export to CSV, connect with billing or ERP systems (via API). WHY Aftersale (Field Service CRM) 1. Made for industrial machines — CNC, injection molding, packaging, presses, hydraulic machines, grinders and more. 2. Built to reduce on-site downtime and optimize spare-part spending. 3. Designed for Indian manufacturers & suppliers — offline support, lightweight mobile sync, and simple onboarding. 3. Scales from small service teams to multi-plant deployments. WHO BENEFITS 1. Machine manufacturers and OEM service teams 2. Dealers and authorized service partners 3. After-sales teams managing AMCs, warranties and on-site repairs 4. Maintenance contractors who need scheduled jobs and proofs of service COMMON USE CASES 1. Schedule preventive maintenance for CNC and milling machines. 2. Manage injection molding machine repairs & track part replacements. 3. Dispatch technicians for hydraulic press breakdowns with photos & signatures. 4. Report uptime and AMC revenue across plants and customers. SEARCH TERMS WE HELP WITH This app targets searchers looking for Field Service CRM, after-sales service software, AMC management app, machine maintenance solution, and industrial equipment maintenance software in India. GET STARTED Download Aftersale now — streamline service operations, boost technician productivity, and keep machines running. Sign up, add your first customer and create your first AMC in minutes. SUPPORT Need help onboarding? Contact our support from the app or visit https://aftersale.one for guides, demo requests and case studies.