Sanchaar Mitra

Sanchaar Mitra is the official customer onboarding application developed by Bharat Sanchar Nigam Limited to enable fast, secure, and digital SIM activation and customer verification across India. Built by BSNL's in-house engineering team, the application streamlines the process of registering new customers and issuing SIM cards using Aadhaar-based eKYC and dKYC verification. It is designed specifically for BSNL retailers, franchisees, and authorized partners to efficiently onboard customers to the BSNL network. Sanchaar Mitra simplifies telecom onboarding by providing a reliable and fully digital platform for customer registration, SIM activation, and service management across all BSNL circles, including Kerala. Key Features Aadhaar-based eKYC and dKYC verification New SIM activation and customer onboarding Duplicate SIM issuance SIM swap services eSIM activation and management CUG (Closed User Group) connection onboarding SIM upgrades and service upgrades Secure and reliable customer verification Designed for BSNL retailers and franchise partners Developed and maintained by BSNL engineers The application replaces the earlier third-party onboarding system and provides a more secure, scalable, and fully controlled platform for BSNL customer onboarding and SIM management services nationwide. Sanchaar Mitra supports BSNL's mission to deliver seamless telecom services and enhance the digital customer registration experience across India.

Enhanced security features for improved app protection. Bug fixes and performance improvements for a more stable experience.