BIG Remote Help for Seniors

BIG Remote Help connects a senior with their family. One tap starts a video call, and when the phone gets confusing, a family member helps from afar: they see the senior's screen, show where to tap, or tap for them. ⚠️ FIRST SETUP MUST BE IN PERSON For the first setup, the senior’s phone and the helper’s phone must be in the same place. Pair them by scanning a QR code; for seniors’ safety, this first pairing cannot be done remotely. At least it’s a good excuse to visit your grandparents — and install BIG Launcher and other apps from the BIG Apps family while you’re there. The senior allows help every time and ends it with one big button. Recognised banking apps stay hidden and nothing is recorded. WHY FAMILIES CHOOSE BIG REMOTE HELP • 📞 Video calls from family ring like a normal phone call, even on a locked phone • 👀 The family member sees the senior's screen and can point and draw on it • 👆 With the senior's permission they tap, scroll and type for them • ✋ The senior's own touch always comes first, and one tap ends the help • 🔒 Pairing only with a QR code on the senior's phone: no sign-up, no passwords • 🏆 From the creators of award-winning BIG Launcher FOR SENIORS • Big buttons, large text and a black background, like the other BIG apps • A simple setup guide of about 3 minutes, best with a family member next to you • If nobody answers, the app offers a normal phone call or a text message FOR THE FAMILY • Help from the app on your Android phone or from a web browser on your computer • When the senior calls, all your devices ring • More family members can help: invite them with a link and the senior confirms them (Premium and Gold) SAFE AND PRIVATE • Calls and the screen travel encrypted directly between the phones and are never stored • Recognised banking and payment apps stay hidden; your helper sees a notice instead • We don't read contacts, messages or photos. No ads. FREE, PREMIUM AND GOLD • Free: 15 minutes of calls a month, remote taps for the first 30 days, one family member • Premium with BIG Apps Suite: 3 hours of calls a month and help from the whole family. Buy or restore the Suite in BIG Launcher. • Gold: unlimited calls with the family, as a monthly or yearly subscription. A family member can buy Gold for the senior. BIG APPS FAMILY • BIG Launcher — a simple home screen for seniors • BIG Phone — easy calling and contacts • BIG SMS — large-text SMS messaging • BIG Notifications — enlarged full-screen notifications COMPATIBILITY BIG Remote Help works on Android 8.0 and higher. ACCESSIBILITY SERVICE BIG Remote Help uses Android's AccessibilityService API only during help that the senior allows in a call, so a paired family member can tap, scroll and type. It reads which apps and windows are open, text on the recent apps screen and the field being typed into, to carry out the helper's actions and keep recognised banking and similar apps hidden. When an app is hidden, its name or window title is sent encrypted only to the helper, not to our server. Calls and the screen are not recorded. You can stop help at any time.