Zoho Lens

Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving. Core features: Initiate and schedule sessions: Technician can instantly start a support session and share the session link with customers. Sessions can also be scheduled in advance based on convenience. Join a session: Customers can simply tap the shared join link or enter their Name and Session Key to join a session. Live stream: View high-definition real-time video from the customer's smartphone or smart glasses on the technician's screen for instant access to the issue requiring assistance. Share Video: Share videos during a session to demonstrate procedures, provide training, or assist with troubleshooting and remote guidance. Work Instructions: Create, manage, and share visual work instructions to help field technicians and customers perform tasks accurately and consistently. Answer Bot: Access relevant knowledge resources and troubleshooting information during a session to accelerate issue resolution and improve technician productivity. Client Portal: Provide users with a centralized portal to raise support requests, join sessions, and access support resources Camera Switch: End users can switch between the front-facing and rear-facing cameras during a session to provide better visibility and communicate more effectively with experts. QR / Barcode / Live Text Scanner: Quickly scan and retrieve information from QR codes, barcodes, or text in real time. Open links, extract text, and access relevant information instantly with a single tap. Advanced Chat & File Transfer: Exchange messages, images, documents, and other files securely in real time, ensuring efficient collaboration and issue resolution. Zoom, Freeze and Screenshot: Pinch the screen to zoom into the video feed for a closer look at real-world objects. Freeze the video stream to inspect intricate details and capture screenshots for documentation, analysis, and future reference. Session Notes: Jot down notes, observations, and action items during a session and refer to them later whenever needed. Session Recording: Record remote assistance sessions for training, auditing, documentation, and knowledge-sharing purposes. Recording can be started or stopped at any time during an active session. AR annotation: Add AR annotations to the video stream for additional visual guidance. Easily place arrows, draw markers, and highlight specific areas to provide precise instructions. AR Comments: Add contextual comments to AR annotations to provide additional information, troubleshooting guidance, or step-by-step instructions. AR Measure: Measure objects and spaces in real time to obtain accurate dimensions, making remote inspections and assessments easier and more precise. Multi-participant Session: Experts can invite internal specialists, external technicians, vendors, or other stakeholders to collaborate in a session and resolve issues faster. Torch Control: Turn the device flash light on or off during a session to improve visibility while inspecting equipment or working in low-light environments. Location Sharing: Share the device location with session participants to help experts better understand the environment and provide contextual assistance. Offline Recording: Record videos and capture observations even when internet connectivity is unavailable, and share them with the technician once connectivity is restored. Smart Glass Support: Connect supported smart glasses to stream hands-free video and receive expert guidance while performing field operations. The mobile app is an extension of our Zoho Lens web application. Download and sign up for a 14-day free trial. For further comments, suggestions, and questions, please write to us at [email protected]

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