Direct Energy Canada

Take charge of your energy, your way—anytime, anywhere. The Direct Energy Canada app puts the power in your hands with a seamless, secure and more direct way to manage your energy account on the go. Whether you're a Direct Energy or Direct Energy Regulated Services customer, the app offers a mobile-first experience designed to make energy management easier, faster and more transparent. Both Direct Energy Regulated Services and Direct Energy customers have access to these essential features to manage their account: Quick and secure login – Use biometric login (face or fingerprint ID) for fast, safe access. Self-serve payment options – Make payments and manage your billing info with ease. Real-time notifications – Get alerts for upcoming bills, important account updates, expiring payment methods and more. If you're a Direct Energy customer, you’ll get to enjoy full access to enhanced app features which are designed to help you save energy, stay informed and get rewarded: Track energy usage – View your electricity and natural gas consumption with interactive graphs and monthly comparisons. Smart usage insights – Get personalized suggestions based on your usage to reduce seasonal energy consumption and lower your bills. My Rewards hub – Track your rewards progress and unlock perks just by using the app. Refer a Friend program – Invite friends and earn rewards when they sign up with Direct Energy. Self-serve tools – Update payment methods, renew plans and manage your account without the need to call in. No matter which type of customer you are, the Direct Energy Canada app makes your energy experience easier and more convenient, right from your phone. New to Alberta or thinking of switching energy providers? Discover exclusive energy plans in the app and unlock the full Direct Energy app experience. Download today and experience energy made effortless. Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

New enhancements providing our users an improved app experience.