Cocoonmail

🚀 Welcome to Cocoonmail Mobile v1.1.10! Designed for support teams, store owners, and workspace managers, the Cocoonmail app puts your business's customer conversations and WhatsApp orders right in your pocket. With v1.1.10, managing customer orders and engaging with your audience on WhatsApp is easier than ever. 🌟 What’s New in v1.1.10 1. 🛍️ WhatsApp Orders & Commerce Management - Track Orders Anywhere: View and search all customer orders placed through your WhatsApp catalog in one clean list. Filter easily by pending, failed, or cancelled orders. - Complete Order Breakdowns: Tap on any order to see product photos, quantities, prices, discounts, shipping charges, taxes, and final totals. - Update Statuses with Customer Alerts: Mark orders as Shipped, Completed, or Cancelled. You can even turn on a quick toggle to automatically send an official WhatsApp update to your customer's phone! - Share Products & Catalogs in Chat: While chatting with a customer, easily send individual product cards, swipeable product showcases, or your entire store catalog with a few taps. - Connect Orders with Chats: Tap "Open Chat" from an order to talk to the customer directly. In chat, tap "View sent cart" on an order message to jump straight into the full order details. - Payment & Transaction Tracking: Keep track of every payment attempt, see which payment gateway was used, and check why a transaction failed. 2. 💬 Smarter WhatsApp Conversations - Organized Inboxes: Keep your team focused with dedicated tabs for All, Open (unassigned), and Assigned chats. - 24-Hour Window Assistant: When WhatsApp’s 24-hour reply window expires, the app lets you know instantly and provides a one-tap shortcut to send an approved template and reopen the conversation. - Approved Message Templates: Browse your approved WhatsApp message templates, preview how they look, and fill in dynamic customer names or custom fields with ease. - Multiple Phone Numbers: If your business uses more than one WhatsApp number, switch between them effortlessly in the chat list. - Rich Media & Interactive Buttons: Send photos, videos, voice notes, PDFs, location maps, and interactive quick-reply buttons. 3. 👥 Team Collaboration & Customer Profiles - Assign Chats to Teammates: Claim unassigned customer chats with one tap, or reassign them to team members. - Private Customer Notes: Jot down internal notes (such as special requests or delivery instructions) that save automatically to the customer's profile. - Quick Customer Actions: View customer details, start a phone call, or share contact information straight from their profile card. 4. ⚡ Seamless Experience & Notifications - Instant Switch Between Workspaces: If you run multiple stores or client accounts, jump between them smoothly without logging out. - Instant Message Alerts: Receive notifications the moment a customer replies, and tap the notification to jump straight into that conversation. - Day & Night Modes: Enjoy a clean, easy-on-the-eyes design with full support for both Dark and Light themes. 💬 Feedback & Support Have feedback, questions, or a feature request? We’d love to hear from you! Reach out to our team anytime at [email protected].

What's new in Cocoonmail v1.1.0: • Real-time WhatsApp conversations with 24-hour customer service window tracking and one-tap conversation intervention • Rich interactive messaging (buttons, lists, product & catalog messages) and customizable WhatsApp template sending • Full WhatsApp Orders & Transactions management with status updates and order template resending • Performance, stability, and Android 16 compatibility improvements