HesaTower – IT Control Room

HesaTower brings your entire IT support into one control room – from self-service (level 0) to vendor support (level 4). CONTROL ROOM • Every key figure at a glance: open tickets, SLA attainment, availability, patch level and security posture • Live activity from service desk, operations and security SERVICE DESK AND SELF-SERVICE • ITIL 4 tickets with priorities, SLAs, escalation and knowledge articles • Service catalogue for standard requests such as passwords, access or new devices AGENT FLEET • Hundreds of rule-based agents in twelve areas – per site, device class, server and control (over 1,000 in the demo) • Four autonomy levels: observe, suggest, with approval, autonomous • Approval queue, complete log and emergency stop • Agents never change real devices – they open a ticket for each finding INTEGRATIONS AND DEVICE CONNECTORS • Connect your systems directly with the HesaTower Connector: Microsoft 365, Intune, Google Workspace, Jamf, Zabbix, Grafana, Wazuh, Veeam, Proxmox, vSphere, UniFi, OPNsense, AWS, Jira, GitHub and more • Notifications to Teams, Slack and webhooks; email inbox to tickets • Access data stays encrypted in your network – every connector must be approved by you • Windows, Linux and macOS probes with a read-only pairing code SECURITY AND COMPLIANCE • ISO/IEC 27001 Annex A with all 93 controls, ITIL 4 with all 34 practices • Reporting deadlines under NIS2 and the Cyber Resilience Act at a glance • Audit log for every change FOR TEAMS • Roles for requesters, agents, engineers, specialists, vendors, management and administration • Sign-in with a one-time email code • 11 languages including Arabic and Persian (right to left) REAL ACCOUNTS • Your own workspace without simulation: starts empty and shows only your data • Stored on our server – the same in the web app and the Android app • Manage sites and team yourself, record your compliance status as your own assessment DEMO Try it without an account: the demo opens a complete simulated workspace with all roles. PRIVACY No ads, no tracking, no cookies. Servers in Germany.

First release: IT support from level 0 to 4 – service desk, operations, security and compliance. Integrations connect directly via the HesaTower Connector (Microsoft 365, Intune, Google Workspace, Zabbix, Proxmox, Teams, Slack and more). Demo without an account.