PSCA - Public Safety

PSCA – Public Safety App, developed by the Punjab Safe Cities Authority (PSCA), is an all-in-one mobile application designed to enhance public safety, emergency response, and citizen engagement across Punjab. The app empowers users to access vital safety services from their smartphones, including: Alert-15 Emergency Button: Instantly makes a direct GSM audio call to Police-15 and notifies authorities and the user’s emergency contacts with live location. Live Chat & Video Support: Connect with support services such as the Virtual Women Police Station (VWPS), Virtual Center for Child Safety (VCCS), and other citizen support platforms. (Video call is used for citizen support and accessibility, not as a replacement for emergency numbers). Accessibility Support: Sign language video calls for hearing-impaired citizens, ensuring effective communication with support staff. E-Challans: Check, download, and manage challans conveniently. Complaint Management: File and track complaints, including Police-15, VWPS, VCCS, and the Meesaq Minorities Center. Blood Donor Network: Register as a donor, request blood, and track progress in real time. GPS-Based Services: Locate nearby police stations and access emergency contacts such as Rescue 1122, Motorway Police, and Punjab Highway Patrol. Mera Pyara Services: Report missing or found persons/children to help families reconnect. With its focus on digital transformation, accessibility, and citizen convenience, the PSCA – Public Safety App is a step forward in building a safer and more responsive Punjab. Disclaimer: Video call features are provided for citizen support and accessibility (e.g., sign language assistance). They are not used for emergency numbers such as 15 or 1122.

Users can now track their 15 complaints through the app. They can also provide feedback on police behaviour and response time.