DigiSoc

In today’s technology-run world, digitisation has made a significant impact on the telecommunication industry. Safaricom has fully embraced this direction and has developed a solution that will support how Field Engineers maintain the company’s network landscape in order to achieve 99.9% network availability. Through the DigiSOC app, Safaricom’s Field Engineers will have access to all of the following features: - Visibility of all alarms related to Sites Down, Sectors Down and environmental irregularities. - Details outlining the specific cause of an alarm failure. - Ability to check the alarm status; whether resolved or unresolved. - Ability to enter and exit any site within the app. - Access to the exact location of all sites through google maps.