SmartHQ Service

SmartHQ Service A Tool for GE Appliance Service Technicians Gone are the days when technicians had to use screwdrivers and wrenches to partially disassemble an appliance just to verify that a specific component was functional. For a nominal monthly subscription, technicians can efficiently and effectively address issues using advanced digital methods, resulting in a happy GE appliance owner. SmartHQ Service is the best digital diagnostics tool in the industry! SmartHQ Service Features •Software Update Ensures the software running on the appliance is up to date, improving the lifetime ownership experience for the consumer. •Data Logger Comprehensive view of recorded diagnostics data of the connected appliance. •Document Search User-friendly "Google-like" search of the GEA service document database. •ONePARTS Search Offers an exploded view of drawings of sub-systems of GE appliances. •Parts Purchase Designed to simplify the search and ordering of genuine GE parts. •Service Website Direct access to the GEA service website, without additional login. •Product Overview Offers a high-level consumer-oriented overview of the applicable GE appliance. •Fault Codes and Alerts The GE appliances perform self-diagnostics and provides resulting data to the technician. Allows technician to understand performance issues occurring within the appliance. •Component Control Gives the technician the ability to turn all components such as valves, fans or compressors ON and OFF to test their functionality. •Share Data Service technicians can share diagnostics data extracted from the appliances with a Master Technician or a GE Technical Assistance Group (TAG) technician. •Appliance Service History Comprehensive access to historical service data of previously repaired appliances. For any inquiries or questions, please reach out to [email protected].

Redesigned Parts Section, clearer navigation to Parts Diagrams, My Distributor, CustomerNet, and new Accessories Lookup. Easily find parts diagrams and access purchasing options through your preferred distributor or direct with your GE Appliances account. New Accessory Look up, helps you find accessories associated with appliances, separate from replacement and service parts. Bug fixes & Enhancements: The usual updates to keep your appliance library up to date and running smoothly.