Skyfalke Connect

Skyfalke Connect puts your whole customer conversation desk in your pocket. Answer calls, reply to WhatsApp, SMS, email, Messenger, Instagram and Telegram, and keep your CRM up to date, all from one app. Skyfalke Connect is the mobile companion to your Skyfalke Connect workspace. Sign in with the same account you use on the web. ONE INBOX FOR EVERY CHANNEL • Every customer conversation in one place: WhatsApp, SMS, email, Messenger, Instagram, Telegram, TikTok and live chat • See when messages are sent, delivered and read • Send photos, videos, documents and voice notes • Quick replies and approved WhatsApp templates • Formatted email replies with the earlier message quoted • Assign, transfer, snooze, resolve and pin conversations • Star and pin important messages, forward them to other conversations CALLS ON THE GO • Built-in softphone: make and take calls from your business number • Mute, hold, speaker and keypad during calls • Call history with one-tap call back CRM IN YOUR POCKET • Search contacts and see their full activity timeline • Track deals by stage and value • Tick off follow-up tasks LIVE DASHBOARD • Active calls, queue waiting times and SLA at a glance • See which agents are available and who's leading today BUILT FOR WORK • Light and dark themes • Works on phones, foldables and tablets • Secure sign-in with two-factor authentication, Google or LinkedIn A Skyfalke Connect workspace is required. Visit skyfalkeconnect.io to get started.

• New phone dialer with keypad sounds, recent calls and your team • Call from the app or the web app on the same account • Full-screen call screen; incoming calls ring and vibrate • Faces and photos for your contacts • Touch and hold a conversation to resolve, snooze, pin or • Smoother navigation and a calmer Home screen • Works on tablets and foldables, in any orientation • A fresh new app icon • Bug fixes and improvements