myVAILLANT Pro Service

The new myVAILLANT Pro Service app completes the Vaillant service offering and enables Vaillant Advance partners to offer their clients first class service, 24/7 supported by Vaillant. It allows you as a Vaillant Advance partner to explore new business opportunities and to improve the profitability of your service offering. How? Through… …IMPROVED SERVICE EFFICIENCY • Use the new status history of clients’ heating systems to make faster diagnostics and to get rid of inefficient repair appointments • Get improved failure diagnostics and spare part recommendations to increase first time fix • Get installation and operation instructions in one place with the new code finder …PLANNABLE PROACTIVE BUSINESS • Be actively notified about new issues at your clients and make your business more plannable by selecting the right colleague in your team for the right job • Manage your customers’ heating system easily at the office or on the go by connecting their boiler through Vaillant’s secure digital platform …CLIENT & LEAD PROTECTION • Protect your customer leads and keep customer loyalty high by reducing the time your clients must wait for the service intervention How myVAILLANT Pro Service works: Once you have downloaded the app, you can log in with your existing Vaillant Advance credentials. After login you can start connecting Vaillant heating systems with a vSMART and adding clients to your customer list. You can also look up error codes in the code finder and have access to the documentation for Vaillant products.

New Logbook: View parameter changes directly in the app. Improved iQconnect support: Clearer display of system components and appliance information. General improvements, bug fixes, and security updates.