WeCare

The app is aimed at easing / streamlining current complaint management area and delivering faster action / resolution of complaints, leading to consumer delight. It will be replacing the existing D365 portal. Ease of complaints registering and resolution Access to Sales Officers, Helpline and Dealers (Limited Access). The landing page allows you to view all the complaints generated and registered. Additionally, it provides 2 features – creating a new complaint and filtering complaints based on the options shown in screenshot 3. Progress Tracking can be viewed including all the case details, involved parties, resolution feedback etc. can also be viewed. Approval or Rejection can be done on a click basis the amount of the compensation mentioned.