klink.cloud: CX Platform

klink.cloud is the mobile companion for teams using klink.cloud, the platform that brings every customer conversation into one place. Answer customers, work tickets and follow up on cases from your phone, with the same workspace, queues and data as on the web. Note: you need a klink.cloud account to sign in. Ask your workspace admin for an invite. ONE INBOX FOR EVERY CHANNEL • Conversations from LINE, Messenger, WhatsApp, Viber, Instagram, Telegram, email, live chat and more, side by side • Filter by mine, mentioned, queue or everything open, and sort newest or oldest first • Search by contact name, message text or case number • See at a glance which conversations are handled by a bot or the Kai AI agent REPLY WITH CONTEXT • Reply to customers, or leave internal notes and @mention a teammate • Send pictures, videos and files from your phone or your workspace file library • Insert saved snippets, add emoji, and translate a draft or a customer's message into your language • Reply to email threads with Reply, Reply all and Forward • Respond to Facebook post comments publicly or with a private message OWN THE CASE • Take a room, hand it to a teammate or move it to a queue • Put a conversation on hold, run a workflow, or close it with a disposition • Fill in the case log and view the customer's details and earlier cases • Restart a closed conversation when the customer comes back TICKETS ON THE GO • Browse, search and filter tickets by status, priority and assignee • Create and edit tickets with your workspace's own fields, including attachments • Change status and priority, and follow the activity and comments CX LOGS AND CONTACTS • Review case history with status, SLA result, sentiment and CSAT • Find any contact and update their details and files STAY IN THE LOOP • Push notifications for new messages, assignments and mentions • Set your availability status so your team knows where you are • Switch between workspaces in a tap • Available in English and Thai Your data stays in your workspace and is protected by the same security as the klink.cloud web app. Learn more at https://klink.cloud

Run your klink.cloud contact centre from your phone. Answer customers on Messenger, LINE, WhatsApp, email and more from one Inbox, with internal notes, @-mentions, saved replies, translation and attachments. Take, transfer, hold and close cases; manage contacts, tickets and CX logs; set your presence and switch workspaces. Live updates and push notifications keep you on top of every conversation. Available in English and Thai.