Resolve by Nexus Black

Resolve is the AI-powered field service assistant that helps technicians close jobs faster. See your day's work orders, get an instant AI briefing on each job before you arrive, and ask the built-in assistant to diagnose faults, surface the right parts, and guide you through the fix. Built for field engineers: - Today's jobs at a glance, online or offline - AI job briefings before you arrive - Ask the assistant for step-by-step diagnosis - Guided execution reports with autofill - Parts and inventory visibility - On-site sign-off and closeout Resolve works offline in the field and syncs when you're back online, so a weak signal never blocks the job. Resolve connects to your organization's workspace; your administrator provides access.

What's new: - A prompt when a newer version is in the store - A shorter sign-in on devices that use SSO - One Sync status screen, with clearer messages when a change did not reach the office - A clear notice when the office cancels or reassigns your visit - Fault Type and Cause pickers work offline - Fixes for completed jobs, briefings and parts